Returns + Exchanges

 

Returns

If you're looking to return a faulty or incorrect item, please contact us via email: contact@re-twist.com so we can get this sorted for you.

You can return faulty or incorrect item for a refund within 28 days of receiving your original order.
We'll only accept unworn item with the original price tag, stickers, sizing stickers and labels. 

All goods will be inspected on return.

Exchanges

You can also exchange your item within 28 days, as long as the new item has the same product code as the original product you ordered. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product.

please do not remove the original price tag, stickers, sizing stickers and labels. 

We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they're securely packed. Where possible, returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

We are not responsible for any items that are returned to us by mistake.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We'll send your replacement to the original delivery address only.

If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.

If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.

We'll refund the price you purchased your item at -this includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.

All goods will be inspected on return.